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Support Users and Troubleshoot Microsoft Windows XP Training CBT Suite

Price: $516.00

CBT Course Overview:

The Self Study Store Computer Based Training Support Users and Troubleshoot Microsoft Windows XP will provide learners the practical skills needed to support users and help them troubleshoot the Windows XP environment, both Home and Professional. This curriculum covers the skills measured in Microsoft certification exam 70-271, a core requirement for the Microsoft Certified Desktop Support Technician (MCDST) program.

Total Training Duration:

40 hours

CBT Course Modules:

• Support Users and Troubleshoot Microsoft Windows XP Part 1 Training CBT
• Support Users and Troubleshoot Microsoft Windows XP Part 2 Training CBT
• Support Users and Troubleshoot Microsoft Windows XP Part 3 Training CBT
• Support Users and Troubleshoot Microsoft Windows XP Part 4 Training CBT

Total Course Topics:

• Learn necessary skills required by a desktop support technician (DST).
• Learn key terms and definitions for desktop support.
• Learn features of desktop operating systems.
• Learn various installation methods.
• Learn hardware requirements and compatibility.
• Learn features of system and boot partitions.
• Differentiate between different types of user accounts.
• Learn key aspects of user profiles and logon.
• Learn important aspects of user rights for various account types and authentication.
• Learn features of file and folder types, file extensions, and attributes.
• Compress and decompress files, folders, and volumes.
• Learn features of Encrypted File System (EFS) and Recovery Agents.
• Learn key aspects of Device Manager.
• Install and uninstall local and network printers.
• Troubleshoot a particular printer driver problem.
• Install and update printer drivers.
• Learn key aspects of IP addressing.
• Learn ways to configure TCP/IP settings.
• Configure a static address.