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Support and Troubleshoot Applications on Microsoft Windows XP Training CBT Suite
Price: $258.00
CBT Course Overview:
The Self Study Store Computer Based Training Support and Troubleshoot Applications on Microsoft Windows XP will provide learners the practical skills needed to support and troubleshoot applications running in a Windows XP environment, both Home and Professional. The course needs to cover the skills measured in Microsoft certification exam 70-272, a core requirement for the Microsoft Certified Desktop Support Technician (MCDST) program.
Total Training Duration:
20 hours
CBT Course Modules:
- Support and Troubleshoot Applications on Microsoft Windows XP Part 1
- Support and Troubleshoot Applications on Microsoft Windows XP Part 2
Total Course Topics:
- Learn key aspects of desktop application support.
- Learn key aspects of the application installation process.
- Learn guidelines for troubleshooting application compatibility issues.
- Learn steps involved in the Microsoft Office installation and upgrade process.
- Learn guidelines for troubleshooting Microsoft Office installation and upgrade.
- Learn options to customize toolbars.
- Learn features of different types of file and folder permissions.
- Learn factors to consider for managing NTFS permissions.
- Learn features of shared folder permissions.
- Learn various ways to manage drivers in Microsoft Windows XP.
- Learn best practices for troubleshooting storage devices.
- Install a local printer in Microsoft Windows XP.
The Self Study Store Computer Based Training Support and Troubleshoot Applications on Microsoft Windows XP course addresses two audiences. It is intended for new entrants and career changers new to the IT industry and who already have experience using Microsoft Office along with basic Microsoft Windows navigation skills. It is also for current call center technicians with 6 months experience looking to validate their support skills.
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