Self Study Store / Training Catalog / Soft Skills Training

Online Call Center Management Training Video Course

 

 
Online Call Center Management Training Video Course
       
Single User Price:
12 Months
$99.00
 
Unlimited Soft Skills Library:
12 Months
$499.00
       

Learn how to efficiently manage a call center in our Call Center Management online training course. Intended primarily for call center managers who want to find new ways to help their inbound call centers run more effectively, our course is taught by certified instructors who have yeas of experience in call center management and will pass down all their knowledge down to you when you sign up for this amazing and informative course. The online Call Center Management training courses features topics on Managing and Inbound Call Center, Measuring Quality and Performance and Managing and Motivating Your Staff.

Managing an Inbound Call Center gives you an overview of inbound call centers, managerial roles and technologies that affect call centers as well as guidelines for establishing a call center and things to remember when establishing the call center. The Call Center Management: Measuring Quality and Performance you about customer expectations and how to reduce the percentage of a call center's lost calls, as well as various staffing tactics, provides a process for calculating staff levels, and identifies the types of reports that call center managers use to evaluate a call center's performance. Finally the Managing and Motivating Your Staff gives you information about turnover and training, as well as processes for reducing turnover and training effectively. In all our self-study Call Center Management web based training (WBT) courses offer valuable information on call centers and how to be a successful manager. You get to take these courses right from your computer. Simply log onto your account and begin learning. In our online Call Center Management training course, you will learn via in-depth, full-motion training videos that are instructor led.

For those managers who are too buy to attend traditional schooling course will enjoy the fact that our elearning course is self-paced and self-guided, which puts them in total control of their own learning experience so that they can learn whenever is convenient for them.