Quality Management Series Training CBT

Price: $258.00

CBT Course Overview:

The Self Study Store Computer Based Training Quality Management Series consists of the courses Quality Management: The Quality Management Process, Quality Management: Quality Management Tools, and Quality Management: Business Process Improvement. Quality Management: The Quality Management Process offers the student an overview of the fundamentals of quality management, the costs of quality, and how to achieve quality through customer orientation. The program also outlines how to achieve daily quality management, Learn variation in processes, and control costs. Quality Management: Quality Management Tools offers the student an overview of tools used to analyze a company's current performance and problem causes, as well as tools used to generate ideas and organize data. The program details the purposes of and steps for creating flow charts, check sheets, histograms, run charts, control charts, cause-and-effect diagrams, Pareto charts, scatter diagrams, interrelationship diagrams, affinity diagrams, activity network diagrams, and brainstorming. Quality Management: Business Process Improvement offers the student an overview of how to prepare and implement quality changes. The program details how to select processes for improvement, assign a process manager, and establish a process improvement team. In addition, the program teaches the learner how to flowchart and streamline a process, as well as how to measure process performance.

Total Training Duration:

12 hours

CBT Course Modules:

• Quality Management: The Quality Management Process Training
• Quality Management: Quality Management Tools Training
• Quality Management: Business Process Improvement Training

Training Course Topics:

• Learn the role of management in implementing quality.
• Learn the ways in which variation leads to loss.
• Learn the common categories of the costs of quality.
• Learn benefits of establishing quality requirements for products and services.
• Learn the frequently overlooked costs of customer dissatisfaction.
• Learn the characteristics of a customer-oriented organization.
• Learn the steps for becoming customer oriented.
• Learn the financial incentives for developing loyal customers.
• Learn the benefits of using flow charts.
• Sequence the steps for creating a histogram.
• Learn the main components of a control chart.
• Sequence the steps for creating a cause-and-effect diagram.
• Sequence the steps for creating a Pareto chart.
• Sequence the steps for brainstorming.
• Learn the purpose of affinity diagrams.
• Given three goals, prepare to lead business process improvement.
• Learn the steps for planning improvements.
• Learn the criteria for selecting a process for improvement.
• Learn the responsibilities of a process manager.
• Match the symbols and shapes used to create flow chart.
• Learn characteristics of the quality management techniques used to streamline a process.
• Learn the aspects of a process that should be measured.