Certification Training CD
  MCSE Training
  CCNA Training
  A+ (APlus) Training
  Network+
  CISSP Training
  Certification Training Library Suites
   
  IT Training Courses
  CompTIA
  Cisco
  CIW
  Linux
  Microsoft
  Oracle
  Programming
  SAP
  Unix
   
  Desktop Training CD
  Office 2003
  Office XP
   
  Soft Skills Training CD
  Accounting and Finance
  Communication Skills
  Customer Service Skills
  Government
  Industrial Safety
  Operations
  Project Management
  Team Building Skills
   
  Link To Our Site
 
 

Back To Microsoft Training Courses

Microsoft Certified Desktop Support Technician (MCDST) Certification Training CBT

Price: $399.00

MCDST CBT Course Overview:

The Microsoft Certified Desktop Support Technician (MCDST) credential proves that you have the skills to successfully support end users and to successfully troubleshoot desktop environments running on the Microsoft Windows operating system.

MCDST certification training candidates are required to pass two core exams. Elective exams are not required. The following table lists Official Microsoft Learning Products courses and Microsoft Press books designed to help you prepare for these exams. See individual exam preparation guides for exam availability.

Total Training Duration:

32 hours

MCDST CBT Course Modules:

  • Support Users and Troubleshoot Microsoft Windows XP Exam 70-271
  • Support and Troubleshoot Applications on Microsoft Windows XP Exam 70-272

Training Course Topics:

  • Learn necessary skills required by a desktop support technician (DST).
  • Learn key terms and definitions for desktop support.
  • Learn features of desktop operating systems.
  • Learn various installation methods.
  • Learn hardware requirements and compatibility.
  • Learn features of system and boot partitions.
  • Differentiate between different types of user accounts.
  • Learn key aspects of user profiles and logon.
  • Learn important aspects of user rights for various account types and authentication.
  • Learn features of file and folder types, file extensions, and attributes.
  • Compress and decompress files, folders, and volumes.
  • Learn features of Encrypted File System (EFS) and Recovery Agents.
  • Learn key aspects of Device Manager.
  • Install and uninstall local and network printers.
  • Troubleshoot a particular printer driver problem.
  • Install and update printer drivers.
  • Learn key aspects of IP addressing.
  • Learn ways to configure TCP/IP settings.
  • Configure a static address.
  • Learn key aspects of desktop application support.
  • Learn key aspects of the application installation process.
  • Learn guidelines for troubleshooting application compatibility issues.
  • Learn steps involved in the Microsoft Office installation and upgrade process.
  • Learn guidelines for troubleshooting Microsoft Office installation and upgrade.
  • Learn options to customize toolbars.
  • Learn features of different types of file and folder permissions.
  • Learn factors to consider for managing NTFS permissions.
  • Learn features of shared folder permissions.
  • Learn various ways to manage drivers in Microsoft Windows XP.
  • Learn best practices for troubleshooting storage devices.
  • Install a local printer in Microsoft Windows XP.

Looking for Microsoft Certification Training?

Get all Microsoft Certification Training for only $1,499.00. For more info. click here.