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Interpersonal Communication Series Training CBT Suite

Price: $258.00

CBT Course Overview:

The Self Study Store Computer Based Training Interpersonal Communication Series consists of the courses Interpersonal Communication: Telephone Skills, Interpersonal Communication: Effective Communication, and Interpersonal Communication: Listening Skills. Interpersonal Communication: Telephone Skills will help you develop the skills needed to project a positive image on the telephone, properly address callers, and establish good rapport. You will be provided with opportunities to incorporate positive personal attributes into telephone interactions, employ strategies to control a conversation, and effectively handle situations with difficult callers. Interpersonal Communication: Effective Communication will help you develop the skills needed to communicate a message effectively by identifying the receiver, choosing a proper channel, and responding to feedback. In this program, you will also learn how to overcome a variety of common forms of interference. Interpersonal Communication: Listening Skills teaches you how to develop the skills you need to be a critical listener and how to respond appropriately to speakers. In this program, you will have the opportunity to visit with a listening expert and practice skills in a work environment. Both activities will help you improve your listening skills and decrease listening problems in the workplace.

Total Training Duration:

12 hours

CBT Course Modules:

• Interpersonal Communication: Telephone Skills Training CBT
• Interpersonal Communication: Effective Communication Training CBT
• Interpersonal Communication: Listening Skills Training CBT

Training Course Topics:

• Identify the seven elements of communication.
• Choose an effective channel based on network structures.
• Respond effectively to receiver feedback.
• Reduce verbal and non-verbal interference Improve organizational communication.
• Identify the difference between hearing and listening.
• Increase your productivity by listening.
• Use critical listening skills.
• Recognize different listening problems.
• Resist distractions while listening.
• Provide efficient customer service through good telephone skills.
• Demonstrate behavior callers appreciate.
• Use screening methods.
• Distinguish between high and low priority calls.
• Take accurate messages.
• Increase your efficiency while on the telephone.