Backe To Communication Training Courses

Business Etiquette Series Training CBT Suite

Price: $258.00

CBT Course Overview:

The Self Study Store Computer Based Training Business Etiquette Series consists of the courses Business Etiquette: Office Protocol, Business Etiquette: Communicating in Today's Workplace, and Business Etiquette: Business Functions and Travel. Business Etiquette: Office Protocol offers students an overview of how to build relationships and conduct themselves professionally. The program details how to create a professional appearance, develop positive relationships with co-workers, and practice cubicle and office etiquette. In addition, the program teaches learners the appropriate use of the Internet at work, as well as how to handle ethical dilemmas and personal issues. Business Etiquette: Communicating in Today's Workplace offers the student an overview of how to use etiquette in daily communications and practice etiquette in meetings. The program details how to introduce people and become a good conversationalist. In addition, the program teaches the learner how to apply courtesy in telephone, e-mail, and written communications. Business Etiquette: Business Functions and Travel offers the student an overview of etiquette guidelines for business functions and meals. The program details how to dine with proper manners and use formal table settings appropriately. In addition, the program teaches the learner how to be a courteous traveler and prepare for international business trips.

Total Training Duration:

12 hours

CBT Course Modules:

• Business Etiquette: Office Protocol Training CBT
• Business Etiquette: Communicating in Today's Workplace Training CBT
• Business Etiquette: Business Functions and Travel Training CBT

Training Course Topics:

• Learn the guidelines for developing a professional appearance.
• Learn the guidelines for conducting business in a cubicle.
• Learn the guidelines for conducting business in an office.
• Learn the guidelines for developing positive relationships with co-workers.
• Learn the actions you can take to practice appropriate Internet use at work.
• Learn situations in which you should not make loyalty your first priority.
• Learn the actions you can take to prevent personal relationships from interfering in your professional life.
• Given a set of guidelines, introduce someone correctly.
• Learn the guidelines for becoming a good conversationalist.
• Learn the actions you can take to overcome a conversational faux pas.
• Learn the responsibilities you should fulfill to prepare for a meeting.
• Avoid negative action during a meeting.
• Learn the actions you can take for building rapport with callers.
• Learn a well-written subject line.
• Sequence the features of a business letter in the order they would appear in a letter.
• Match the types of cocktail functions with the characteristics that describe them.
• Learn guidelines you should follow at trade shows and conventions.
• Learn actions for mingling successfully.
• Learn the conversational guidelines for business meals.
• Learn the basic rules of etiquette you should apply during a meal.
• Apply guidelines to be a courteous traveler.
• Apply guidelines to help you conduct business with an individual who has different cultural orientations than you.