Administrative Assistant Skills Series Training CBT Suite

Price: $258.00

CBT Course Overview:

The Self Study Store Computer Based Training Administrative Assistant Skills Series consists of the courses Administrative Assistant Skills: Understanding Basic Skills, Administrative Assistant Skills: Enhancing Your Skills, and Administrative Assistant Skills: Excelling as an Admin Assistant. In Administrative Assistant Skills: Understanding Basic Skills, you will learn how to handle mail and telephone calls, file information, and plan business trips. You will also learn what office equipment you should know how to use and how to maintain your office supply needs. In addition, you will learn what to do when your supervisor gives you a message to disseminate, what business documents you should be familiar with, and how to keep information private and secure. In Administrative Assistant Skills: Enhancing Your Skills, you will learn how to communicate effectively, be a team player, and encourage cooperation when you do not have formal authority over others. You will also learn how to project a professional image, dress professionally, and practice effective conflict resolution when dealing with difficult people. In addition, you will learn how to manage change effectively, develop a win-win solution when you encounter a challenge, how to empower yourself, and how to develop self-discipline. In Administrative Assistant Skills: Excelling as an Administrative Assistant, you will learn how to make office politics a positive tool, build strong business relationships, and manage temporary staff effectively. You will also learn how to create a stress management plan and develop a positive attitude. In addition, you will learn how to work effectively with your supervisor, work well with multiple supervisors, and manage the office when your supervisor is absent.

Total Training Duration:

12 hours

Training Course Modules:

• Understanding Basic Skills Training CBT
• Enhancing Your Skills Training CBT
• Excelling as an Admin Assistant Training CBT

Training Course Topics:

• Handle a telephone call.
• Plan a business trip.
• Match office equipment with their descriptions.
• Match business documents with their descriptions.
• Keep information private and secure.
• Communicate effectively.
• Encourage cooperation when you do not have formal authority.
• Learn the guidelines for projecting a professional image.
• Practice effective conflict resolution when dealing with a difficult person.
• Learn the steps for managing change effectively.
• Learn the guidelines for building strong business relationships.
• Learn the guidelines for creating a stress management plan.
• Demonstrate an understanding of how to create a stress management plan.
• Work effectively with your supervisor.
• Manage the office when your supervisor is absent.

The Self Study Store Computer Based Training Administrative Assistant Skills Series course target audience for this training program is administrative assistants, secretaries, office managers, clerks, and others who serve in a support role.